Ever glanced at your bank statement and wondered, “Why did UPS charge me twice?” A double charge from a shipping giant like UPS can throw anyone off balance. But fear not! This comprehensive article will provide answers, identify potential causes, and equip you with preventative measures for this situation. We’re not just blowing smoke, folks. We’re here to get to the heart of the matter.

Also Read: Will UPS Tape My Package? (+ Packaging Guidelines)

Why did UPS charge me twice? Understanding the basics

UPS may double charge due to system glitches, administrative errors, or accidental double scanning. To solve it, contact UPS customer service immediately with your shipping details and request a refund.

Why Did UPS Charge Me Twice

There’s no doubt that this issue can catch you by surprise, leading to the question, “Why did UPS charge me twice?” But before we panic and jump the gun, let’s make sure we’ve got our ducks in a row. Here, we’ll delve into the basics of UPS billing, what might cause a double charge, and steps you can take to rectify the situation.

Related: Why Does UPS Keep Charging Me?

How does UPS Billing Work?

United Parcel Service (UPS) employs a somewhat complex billing system. In a nutshell, they charge customers based on the type of shipping, weight, and size of the package, and the shipping distance. Also, additional services like insurance, tracking, or delivery confirmations can add to the bill. To add to the complexity, UPS invoices often show up a couple of weeks after the package has been shipped. It’s this delay that can sometimes lead to confusion and double charges.

Related: When Does USPS Stop Delivering Packages?

What Leads to Double Charging?

Mostly, double charges from UPS can be chalked up to administrative or technical errors. If the system glitches or if there’s an error when inputting billing information, you might see an extra charge. In other cases, you might be charged twice for the same package if it’s accidentally scanned twice during the shipping process.

Resolving the Double Charge

Got double charged by UPS and feel like you’re up a creek without a paddle? Don’t worry! UPS customer service is your life jacket. You can either call them or submit a request on their website to rectify the mistake. Be prepared with your tracking number, shipping details, and billing statements to speed up the resolution process.

How to Avoid Double Charges from UPS?

After all, an ounce of prevention is worth a pound of cure, right? Here’s how you can prevent double charges from happening in the future.

Keep Track of Your Shipments

By keeping a keen eye on your shipping history, you can quickly spot any discrepancies in your billing. With UPS, you can easily access your shipping history on their online portal.

Use Billing Tools

UPS offers advanced billing tools like UPS Billing Center and UPS Billing Data. These tools allow you to track and manage your invoices effectively, reducing the chances of errors.

Review Your Invoices Regularly

As they say, “The devil is in the details.” Regularly review your UPS invoices for any errors or discrepancies, and raise any concerns immediately.

Related: Why Is UPS So Expensive? (13 Reasons Why)


Why did UPS charge me twice?

There are several reasons for double charges from UPS, such as administrative errors, system glitches, or accidental double scanning of a package. If you spot a double charge, get in touch with UPS customer service for assistance.

How can I avoid double charges from UPS in the future?

You can avoid double charges by keeping track of your shipments, using UPS billing tools, and reviewing your invoices regularly.

What should I do if UPS has charged me twice?

You should contact UPS customer service immediately. Have your tracking number, shipping details, and billing statements at hand to help resolve the issue.

Can UPS refund a double charge?

Yes, UPS can refund a double charge. However, you’ll need to contact their customer service and provide all the necessary details to prove the mistake.

Is it common for UPS to double charge?

No, it’s not a common occurrence. However, due to system errors or administrative mistakes, it can happen.

How long does it take UPS to refund a double charge?

The timeframe for a refund depends on the individual case. However, generally, UPS aims to resolve such issues as swiftly as possible.


Double charges from UPS can send anyone into a tizzy, but armed with the right knowledge and proactive habits, you can avoid or quickly resolve these issues. We hope this article has cleared the fog around the question, “Why did UPS charge me twice?” and equipped you with the tools to navigate this situation effectively.