Ever found yourself stuck in the middle of an Amazon return because the Continue button is refusing to work? As frustrating as it may seem, you’re not alone, and the good news is, it’s often easy to fix. We’re going to deep dive into this issue, highlighting the causes, possible solutions, and preventative measures to ensure a seamless Amazon return experience.

Amazon is renowned for its customer-friendly return policy. However, navigating the process can occasionally lead to unexpected hiccups, such as the Amazon Return Continue button not working. This issue can make the return process a bit challenging, but with a few tweaks and tricks up your sleeve, you can effectively address this issue.

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The Issue: Amazon Return Continue Button Not Working

There you are, trying to return an item on Amazon. You’ve followed all the steps, but suddenly you find yourself stuck. The Continue button is unresponsive. What’s causing this, and how do you fix it? Let’s dive in to find out.

Amazon Return Continue Button Not Working

Is it a common issue?

While not a daily occurrence, the Amazon Return Continue button not working is a relatively common issue encountered by users worldwide. It often occurs due to temporary glitches, browser-related problems, or issues on Amazon’s end.

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Why the Amazon Return Continue Button May Not Work

Before diving into the solutions, it’s crucial to understand why the ‘Continue’ button on the Amazon return page might not be working. Most often, it’s down to one of the following factors:

  1. Browser issues: Sometimes, your internet browser might not support certain features on Amazon’s website, causing functionality issues like the ‘Continue’ button not responding.
  2. Internet connectivity: If your internet connection is unstable or slow, it can interfere with the page load, leading to the ‘Continue’ button not functioning correctly.
  3. Account issues: In rare cases, there may be an issue with your Amazon account that could prevent the return process from proceeding smoothly.

Now, let’s explore

How to Fix Amazon Return Continue Button Not Working Issue?

Refreshing the Page

Start by performing the simplest action: refreshing your page. At times, minor glitches cause temporary functionality issues, and a quick refresh can often solve the problem.

Clearing Browser Cache and Cookies

The accumulation of cache and cookies can sometimes interfere with how web pages operate. Clear your browser’s cache and cookies to ensure this isn’t causing the issue.

  1. For Google Chrome, click on the three dots in the top right corner, navigate to ‘More Tools,’ and then ‘Clear Browsing Data.’
  2. In Firefox, click on the menu button, go to ‘Options,’ then ‘Privacy & Security,’ and finally ‘Clear Data.’

Remember to restart your browser after clearing cache and cookies.

Trying a Different Browser or Device

If the ‘Continue’ button is still not working after clearing your cache and cookies, try accessing your Amazon account from a different browser or device. This can help determine whether the issue is with the browser or Amazon itself.

Checking Internet Connectivity

Ensure you have a stable and high-speed internet connection, as a slow or unstable internet can often cause functionality issues on websites. You can check your internet speed using online tools like Speedtest.

Contacting Amazon Customer Service

If none of the above methods work, it’s time to get in touch with Amazon’s customer service. They can help you determine if the issue is with your account or their system. You can reach out to them through the ‘Help’ section at the bottom of the Amazon homepage.

In conclusion, while it can be frustrating when the Amazon return continue button is not working, there are several straightforward solutions to resolve the issue. By following these steps, you can ensure a smooth and efficient return process on Amazon.


1. What should I do if the Amazon Return Continue button is not working?

First, refresh your page. If the problem persists, clear your browser’s cache and cookies, or try switching to a different browser or device.

2. Could browser-related problems cause the Amazon Return Continue button not working issue?

Yes, browser-related issues, such as outdated versions, cache and cookies, or incompatible extensions, can cause this issue.

3. What if basic and advanced troubleshooting steps don’t fix the problem?

If all troubleshooting steps fail, contact Amazon support. They can help you resolve the issue.

4. How can I prevent the Amazon Return Continue button not working issue in the future?

Keep your browser updated, clear cache and cookies regularly, and ensure your Amazon account information is up-to-date

6. Can server problems on Amazon’s end cause this issue?

Yes, Amazon server problems or maintenance can cause this issue, though it’s usually temporary.


Experiencing the Amazon Return Continue button not working can be frustrating, but armed with these insights, you should be able to address it with ease. Remember, the key is to understand the cause, follow the steps to troubleshoot it, and take preventative measures to avoid it in the future. Happy Amazon shopping!